This privacy notice tells you what to expect us to do with your personal information.
Contact details
Post
The Recovery College, Quayside House, Rounds Green Road, Oldbury, B69 2DG
Telephone
0121 543 4061
info@therecoverycollege.co.uk or visit our Contact Us page
What information we collect, use, and why
We use cookies for basic and essential operation of the web site. We also collect some information about you as a visitor. For example, what pages you view, links you click on and where in the world you are. Any collected data is anonymised and cannot be traced back to an individual.
We collect or use the following information to provide patient care, services, pharmaceutical products and other goods:
- Name, address and contact details
- Date of birth
- NHS/HSC/CHI number
- Health information (including medical conditions, allergies, medical requirements and medical history)
- Information about care needs (including disabilities, home conditions, medication and dietary requirements and general care provisions)
We collect or use the following personal information to enable your enrolment on the courses provided by The Recovery College:
- Name, address and contact details
- Gender
- Pronoun preferences
- Date of birth
- NHS/HSC/CHI number
- Emergency contact details
- Health information (including medical conditions, allergies, medical requirements and medical history)
- Information about care needs (including disabilities, home conditions, dietary requirements and general care provisions)
We also collect the following special category information to enable your enrolment on the courses provided by The Recovery College. This information is subject to additional protection due to its sensitive nature:
- Racial or ethnic origin
- Health information
- Sexual orientation information
Lawful bases and data protection rights
Our lawful bases for the collection and use of your data
For information on our lawful bases, please visit: https://www.blackcountryhealthcare.nhs.uk/help-advice/privacy-statement.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- Directly from you
- Other services within Black Country Healthcare NHS Foundation Trust
How long we keep information
We hold information in line with Black Country Healthcare NHS Foundation Trust's Information Governance policies. To find out more information, visit: https://www.blackcountryhealthcare.nhs.uk/help-advice/privacy-statement.
How to access your information
You can speak to staff at the Recovery College who can provide access to the information that they hold about you. They will go through the information and ensure that everything is correct and that you are happy with this.
If you want to formally request access to or a copy of your Recovery College records, you should contact Black Country Healthcare NHS Foundation Trust's Information Governance team.
Email: bchft.infogov@nhs.net
Telephone: 01922 607000
Post: Information Governance Team, Penn Hospital, Penn Road, Wolverhampton, WV4 5HN
Who we share information with
Others we share personal information with
For information on who we share personal information with, please visit: https://www.blackcountryhealthcare.nhs.uk/help-advice/privacy-statement.
Freedom of Information
For details on the Freedom of Information process, please visit: https://www.blackcountryhealthcare.nhs.uk/help-advice/freedom-information
How to complain
If you have any concerns about our use of your personal information, you can make a data protection complaint to us:
Email: bchft.infogov@nhs.net
Telephone: 01922 607000
Post: Information Governance Team, Penn Hospital, Penn Road, Wolverhampton, WV4 5HN
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also raise a complaint with the ICO.
The ICO’s address:
ICO Head Office
4th Floor, No.3 Circle Square
5 Hawkshaw Street
Manchester
M1 7BL
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Further information
For any further information regarding data protection, privacy and confidentiality, please visit: https://www.blackcountryhealthcare.nhs.uk/help-advice/privacy-statement.
This page was last updated on: 26/10/2026